Over the years I started using a guy I saw on the same jobs I do assuming he was doing a good job at a good price since I know him. 2 weeks ago when my heater went out he quoted me a pretty high Price, so I got a second opinion. I called Chazell, explained my situation, and asked them to look at my heat pump and give me a price. It was $500 less than the guy that was supposed to be a friend. Chazell gave a fair price, showed up on time prepared to complete the job as they said they would. They went above and beyond what I expected from any service company these days. Chazell is a great company with professional employees.