We are writing to let you know how much we appreciate your obvious dedication to maintaining the high standards and reputation of your company. We were very pleased with your staff (and your personal attention as well) in trying to find and resolve the issue we had with one of our HVAC units not heating properly. We are certain we made the right decision in having you replace the old unit. Your pricing was very good and the new one is much more efficient. We have also used your company in the past for our rental properties and have recommended your company to others. We will continue to do so without any hesitation.
weekend when our air-conditioning went out. I had my granddaughter and couldn’t imagine getting through in the intense heat of over 109 degrees. You need to know that your employee did not treat me as a number or fit me into his time in the day that he may ‘only’ work. Carlos stayed and did not leave unless to find a part, wherever that led him and however far, and it was hours of his time. It was a weekend and I will never forget this young man’s efforts to help me and be sure that I would have air-conditioning.
A thank you and my appreciation to Carlos for his work on Saturday getting my air conditioner running. He worked for several hours and had to get and exchange parts but did so with a cheerful attitude and apologies for something that was not at all his fault. I started using Chazell for my air conditioning about five years ago and will not ever contact anyone else to do my air conditioning/heating work. Chazell is a good company who backs up their claims with the excellent work and fair prices. THANK YOU!!!
Over the years I started using a guy I saw on the same jobs I do assuming he was doing a good job at a good price since I know him. 2 weeks ago when my heater went out he quoted me a pretty high Price, so I got a second opinion. I called Chazell, explained my situation, and asked them to look at my heat pump and give me a price. It was $500 less than the guy that was supposed to be a friend. Chazell gave a fair price, showed up on time prepared to complete the job as they said they would. They went above and beyond what I expected from any service company these days. Chazell is a great company with professional employees.
It is very, very rare for me to comment on a company or product but this company truly stands out. I have used them for a number of years. They are always on time, prices are reasonable and they always explain to me what they are doing. I have had a problem in one of my homes where one unit cools one side of the house a lot more than the other side. I have never mentioned it because I thought that was an issue that could not be fixed. Recently while having one of my units serviced I mentioned this to the technician. He explained to me that there was an option that may work but told me he would like to bring someone back out with him to test the system. The technicians always are diligent in their work and I felt this was just another example. When the technician came back a few days later the other person he brought with him was the owner. Between the two of them they went through the entire system and found yet a second option that would be less expensive! This company and their employees are extraordinary.
Honesty and integrity. Chazell shows up dressed professionally, is respectful, and willing to explain all repairs and service work. They are so thorough when doing yearly maintenances, and always explain what they are doing!
In the hottest part of the summer, of course our air conditioner starts blowing hot air. One call to Chazell, the had someone to our house within 24-hours. They told us the tech would be at our home between noon to 6pm, he arrived promptly at noon and called to confirm he was on the way. Our tech went over the entire unit, diagnosed the issue, gave us updates and quotes every step of the way. Within an hour, he had replaced the part we needed, called and found the other part that was needed and had it delivered and cold air was blowing! Fast response, quality service and a fair price. Very happy with the part warranty and service from the main office as well as the knowledgeable tech. Chazell will be on my speed dial for all thing air conditioning from here on out.
The absolute best customer service and professionalism I have seen in the best 15 years! They called to tell me they could come early after my A/C died with company coming. So Kudos to the office team. Their Tech arrived in a branded truck and a clean white uniform. Jake was professional, courteous, and knowledgeable. He diagnosed the problem quickly, repaired it and then made sure that every other part of the system was in good working order. I would HIGHLY recommend them. I wish all businesses were as professional and courteous as the employees of Chazell.
Wow, I have used Chazell A/C at my 2 businesses and my home, and they are always on time and are able to repair and fix at a minimal cost. They have never tried to up-sale me on anything they just show up on time to fix the problem and their techs are always very courteous. I have recommended Chazell to friends and other business associates to this company. I even had to have them come out on a Sunday to my 79-year-old mom’s house because she had no a/c and it was 110 degrees outside and the Manager Rod waived the service charge. I will definitely use and recommend this company to everyone. It’s hard to find a dependable and reliable A/C company now a day but I have. Thanks I hope nothing will ever change with your hospitality or customer care.
The best part about this company is their customer service! They do a great job and are always doing exactly as they promised. Never over charging and always friendly. The man that helped me and came out to my house was Jr. He was hands down the best technician I have ever had. This is the company to call if you want the job done right! 10/10 would recommend.