weekend when our air-conditioning went out. I had my granddaughter and couldn’t imagine getting through in the intense heat of over 109 degrees. You need to know that your employee did not treat me as a number or fit me into his time in the day that he may ‘only’ work. Carlos stayed and did not leave unless to find a part, wherever that led him and however far, and it was hours of his time. It was a weekend and I will never forget this young man’s efforts to help me and be sure that I would have air-conditioning.